Support Policy Page
? Support Policy
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At NSMore (Nigeria Student Market), we are committed to providing reliable and timely support to both buyers and sellers. This Support Policy explains how our support system works, response times, and responsibilities.
1. Support Channels
You can reach NSMore Support through the following:
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Email: support@nsmore.com
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Help Desk/Contact Form: https://nsmore.com/contact-us
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Live Chat (when available): Accessible via the website dashboard
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FAQ Section: Self-help answers to common questions
2. Support Hours
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Monday – Friday: 9:00 AM – 6:00 PM (WAT)
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Saturday: 10:00 AM – 4:00 PM (WAT)
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Sunday & Public Holidays: Closed (urgent cases handled by email only)
3. Response Time
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General Inquiries: Within 24 hours
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Account/Verification Issues: Within 48 hours
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Order/Transaction Issues: Within 72 hours (after investigation)
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Technical Issues (website errors, bugs): As soon as possible depending on complexity
4. Buyer Support
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Assistance with order tracking, refunds, and disputes.
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Help with payment issues or account login problems.
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Guidance on using marketplace features.
5. Seller Support
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Assistance with account verification and store setup.
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Help with product listings, payments, and commissions.
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Guidance on resolving buyer complaints and disputes.
6. Escalation Process
If your issue is not resolved within the stated timeframe:
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Reply to your support ticket and request escalation.
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The case will be reviewed by a Support Supervisor.
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Final decision will be communicated within 3 business days.
7. Limitations of Support
Our support team:
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Cannot provide legal or business advice outside platform policies.
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Will not process requests outside official channels (no personal WhatsApp/Facebook DMs).
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May require proof (screenshots, order numbers, receipts) before resolving issues.
8. Commitment to Fairness
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All support cases are treated with neutrality and fairness.
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Both buyers and sellers are expected to maintain respectful communication with the support team.
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Abusive or fraudulent requests may result in account suspension.
✅ By using NSMore, you agree to follow this Support Policy and cooperate with our support team for a smooth resolution process.
NSMore (Nigeria Students Market) is a one-stop marketplace designed exclusively for students. It’s a trusted platform where students across Nigerian campuses can conveniently buy and sell a wide range of items from essential electronics and stylish fashion accessories to affordable second-hand goods.
At NSMore, we connect student sellers directly with student buyers, fostering a safe, campus-centric ecosystem that encourages peer-to-peer commerce. Our mission is to empower students by making shopping more accessible, affordable, and tailored to their unique needs and budgets.
By promoting fair trade and affordability, NSMore supports a sustainable cycle of student entrepreneurship, helping young people save money, earn income, and build real business skills all within their own community.
